Reference

What You Need to Know Before You Play

These legal terms set out your rights and obligations when you access apk45, where permitted under local law and within eligible regions in Indonesia.

Account eligibility rulesData handling policyJurisdiction-dependent accessDANA, OVO, GoPay conditionsContact rights
apk45 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a formal legal query — a data request, a policy dispute, or a question about your account eligibility — use the channels below. We aim to respond to documented legal requests within a reasonable timeframe. For account-specific issues like a blocked DANA deposit or an OVO verification hold, our live support channel handles those faster than a formal legal submission.

Live Chat Support Reach our support team directly through the live chat widget on the apk45 site. Use this for account and wallet queries tied to DANA, OVO, or GoPay.
Email Legal Requests Send formal data requests or policy disputes to our legal contact email. Include your registered account ID and a clear description of your request.
Account Help Centre For non-urgent policy questions, the help centre covers account eligibility, data handling steps, and how local payment conditions apply to your wallet.
HOW WE HANDLE THIS

Data, Security and Your Account Policy Rights

We handle your account data with a clear retention policy and defined access rights. Here is what that means in practice — covering cookies, security, data storage, and how to request changes to what we hold.

Data Retention

Account data is retained only as long as your account remains active or as required by applicable rules. You can request deletion via the legal email channel once your account is closed.

Cookie Policy

We use session and preference cookies to keep your account login stable across mobile visits. You can manage cookie preferences in your browser settings at any time.

Account Security

Login sessions are protected with OTP verification tied to your registered mobile number. If you suspect unauthorized access, contact live chat immediately to freeze the account.

Requesting Changes

To update or correct personal data linked to your DANA, OVO, or GoPay wallet on file, submit a written request via our legal email with your account ID attached.

Legal Questions We Hear Most Often

These are the questions we get most often about account rights, eligibility, and data handling. If your question is not covered here, use the legal email channel or live chat to get a direct answer.

Access depends on your specific location and what local law permits in that region. We do not confirm universal eligibility across all of Indonesia — check your local legal context first.

We collect the information you submit during account creation, including your name, contact details, and the e-wallet details linked to DANA, OVO, or GoPay for payment processing.

Send a written request to our legal email with your registered account ID. We will respond within a reasonable period with the data we hold tied to your account.

After account closure, data is held for the minimum period required under applicable rules, then deleted. You can request early deletion by submitting a formal removal request via email.

Our platform terms stay the same regardless of which wallet you use. Each wallet provider's own terms apply separately — we recommend reviewing those directly with DANA, OVO, or GoPay.

Send your dispute to the legal email channel with a clear account ID and description. Live chat can also flag urgent account issues while a formal review is underway.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.